Job Summary

Ensure safe, secure, and financially sustainable day-to-day operations of the store in compliance with established practices, policies, and budget constraints. Support the achievement of the Co-op’s “ends” policy.

About Wild Onion Market

Wild Onion Market is a natural foods grocery store with its location in the Rogers Park section of Chicago. The Co-op strives to support and enhance the Chicago community by stocking ethically-sourced natural foods, locally produced foods and goods, and through positive cooperative action in-store and in the community.

Essential Job Duties

• Supervise all retail departments including Front End setting performance expectations and counseling management/staff as appropriate
• Monitor and ensure direct and indirect expenses, including labor within budget constraints
• Comply with all applicable regulations related to business licenses, health regulations, security, OSHA, food safety, and sanitation
• “Lead by example” following Co-op policies and procedures. Be an example to all store personnel by being well versed in store policies and procedures.
• Work with General Manager and other management staff to ensure smooth day-to-day store operations
• Ensure a strong management presence is always in the store, including coverage for other managers as needed
• Resolve customer concerns and complaints
• Facilitate company growth through improved customer service and engagement.
• Communication with staff members should be clear, direct, and respectful in a style appropriate to a “cooperative” work environment.
• Recruit, mentor and develop department managers and nurture an environment where they can excel through encouragement and empowerment.
• Promote team building and motivate staff to accomplish assigned goals.
• Ensure employee evaluations are thorough and completed on time
• Review and approve weekly departmental schedules
• Ensure all departmental displays are current and properly signed, and priced
• Facilitate monthly merchandise/sales meetings with department managers
• Ensure that the store and exterior are in clean and orderly condition and meet Health Department standards

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